1. INTRODUCTION & LEGAL POSITIONING

This Vendor/Service Provider Agreement (“Agreement”) governs the relationship between Bourmeg (“Platform”, “Company”, “We”, “Us”) and any individual or entity registering or operating as a service provider (“Vendor”, “Service Provider”, “You”) on the Platform. This Agreement establishes the legal, operational, financial, and compliance framework under which Vendors may offer, promote, and deliver services to Clients through the Platform.

1.1 Nature of the Platform

Bourmeg operates as a technology-based intermediary platform that facilitates connections between Clients and independent Vendors. The Platform:

• Does not provide services directly
• Does not employ Vendors
• Does not supervise or control service execution

All services are independently provided by Vendors at their own discretion and responsibility.

1.2 No Employment or Agency Relationship

Nothing in this Agreement shall be construed to create:

• Employer-employee relationship
• Partnership or joint venture
• Agency or representation

Vendors operate as independent contractors and have no authority to bind Bourmeg in any manner.

1.3 Binding Acceptance

By registering, accessing, or using the Platform as a Vendor:

• You confirm that you have read, understood, and agreed to this Agreement
• You accept all terms, conditions, policies, and operational rules
• You agree to comply with all applicable laws and platform guidelines

1.4 Integrated Policy Structure

This Agreement shall be read in conjunction with:

• Payment Policy
• Privacy Policy
• Platform Terms of Use
• Any additional policies introduced by Bourmeg

In case of conflict:

• Platform policies shall collectively govern interpretation

1.5 Platform Rights & Evolution

Bourmeg reserves the right to:

• Modify platform structure, features, and operations
• Introduce new service models or systems
• Update rules, policies, or compliance requirements

At any time without prior approval.

1.6 Risk Acknowledgement

Vendors acknowledge that:

• Participation on the Platform involves operational, financial, and reputational risks
• Bourmeg does not guarantee business volume, earnings, or client engagement
• Vendors assume full responsibility for their business decisions and service outcomes

This section establishes the legal foundation of the Vendor relationship and defines Bourmeg’s role as a platform provider while clearly limiting its operational and legal liabilities.

2. DEFINITIONS

For the purposes of this Agreement, the following terms shall have the meanings assigned to them below. These definitions are intended to ensure clarity, avoid ambiguity, and provide a consistent interpretation across the Platform and all related policies.

2.1 “Platform”

“Platform” refers to Bourmeg, including its website, mobile applications, systems, services, features, and all associated infrastructure.

2.2 “Vendor” / “Service Provider”

“Vendor” refers to any individual who registers on the Platform to offer services.

• A Vendor account must be registered in the name of a single individual
• Vendors may independently engage additional workers, contractors, or teams

However:

• The Platform has no relationship with such third parties
• The registered Vendor shall remain solely responsible for all actions, services, and outcomes

2.3 “Client” / “User”

“Client” refers to any individual or entity using the Platform to request, book, or receive services from Vendors.

2.4 “Services”

“Services” refer to any work, task, or offering listed by a Vendor or requested by a Client through the Platform.

2.5 “Gig”

“Gig” refers to a service listing created by a Vendor, including:

• Description
• Pricing (set by Vendor within platform-defined limits)
• Scope of work

All pricing decisions are made by Vendors, subject to platform guidelines.

2.6 “Request”

“Request” refers to a service requirement initiated by a Client or Vendor, which must be accepted by the other party before becoming an active engagement.

2.7 “Booking”

“Booking” refers to a confirmed service engagement that occurs only after mutual acceptance of a Request by both Client and Vendor.

2.8 “Service Failure”

“Service Failure” includes, but is not limited to:

• Failure of Vendor to appear for the service (“No Show”)
• Incomplete execution of agreed work
• Abandonment of service after acceptance

The following shall not automatically constitute Service Failure:

• Delays, provided reasonable communication is maintained
• Quality disputes that are resolvable through corrective action

2.9 “Fraudulent Activity”

“Fraudulent Activity” includes:

• Fake bookings or service manipulation
• Creation of multiple accounts for unfair advantage
• Attempt to bypass Platform (offline deals or payments)
• Fake ratings, reviews, or misleading information

2.10 “Misconduct”

“Misconduct” includes:

• Inappropriate or abusive behavior
• Harassment or unethical conduct
• Violation of laws or platform rules

2.11 “Wallet”

“Wallet” refers to the internal digital balance system maintained by the Platform:

• Used for payments, earnings, refunds, and adjustments
• Does not constitute a bank account or stored-value instrument

2.12 “Earnings”

“Earnings” refer to the net amount payable to a Vendor:

• After deduction of commissions, fees, taxes, and applicable charges
• Subject to further deductions such as withdrawal charges or statutory taxes

2.13 “Escrow System”

“Escrow” refers to the internal transaction tracking mechanism:

• Representing funds held during an active booking
• Actual funds may be processed through third-party payment systems

2.14 “Penalty”

“Penalty” refers to any financial or non-financial action imposed by the Platform:

• Based on AI suggestions and manual review
• Determined by the severity of violation, loss incurred, or system misuse

2.15 “AI System”

“AI System” refers to automated tools used by the Platform to:

• Analyze behavior
• Detect anomalies
• Provide recommendations

Final decisions are always made by the Platform authority.

2.16 “Ratings & Reviews”

Refers to:

• Feedback provided by Clients
• System-generated performance metrics

Used for evaluating Vendor performance and visibility.

2.17 “Data Usage”

Vendor data may be used by the Platform for:

• Analytics
• Performance monitoring
• Marketing and promotional purposes

2.18 “Geographical Scope”

Services on the Platform may be:

• Location-based (priority to nearby Users)
• Available across cities, states, and regions within India

2.19 “Suspension & Termination”

Refers to temporary or permanent restriction of Vendor access:

• Based on policy violations, fraud, or risk assessment

2.20 “Blacklisting”

Refers to permanent restriction of a Vendor:

• Preventing re-registration or further access

2.21 “Premium Services / Subscription”

Refers to optional paid plans available to Vendors:

• Providing enhanced visibility or features
• Subject to separate terms

2.22 “Platform Loss”

Refers to any financial, operational, or reputational damage incurred by the Platform due to Vendor actions. These definitions shall apply uniformly across this Agreement and all related Platform policies, and shall prevail in case of any ambiguity or interpretation conflict.

3. SCOPE OF RELATIONSHIP

This section defines the nature, boundaries, and limitations of the relationship between Bourmeg and Vendors using the Platform.

3.1 Independent Contractor Status

Vendors operate strictly as independent contractors. Nothing in this Agreement shall be interpreted to create:

• Employer-employee relationship
• Partnership, joint venture, or agency
• Representation or authority to act on behalf of Bourmeg

Vendors are solely responsible for their own business operations.

3.2 No Control Over Service Execution

Bourmeg:

• Does not supervise, control, or direct how services are performed
• Does not guarantee service quality or outcomes

All service-related decisions, methods, and execution are entirely under the Vendor’s control and responsibility.

3.3 Responsibility for Third-Party Workers

Where a Vendor engages additional individuals (workers, laborers, subcontractors, teams):

• Such individuals shall have no relationship with Bourmeg
• The Vendor shall be fully responsible for their conduct, actions, and service outcomes

Any liability arising from such third parties shall rest solely with the Vendor.

3.4 Vendor Business Responsibility

Vendors are solely responsible for:

• Service delivery and performance
• Pricing decisions within allowed limits
• Managing their workforce (if any)
• Compliance with applicable laws

Bourmeg shall not be responsible for operational failures or business outcomes.

3.5 No Employment Benefits

Vendors shall not be entitled to:

• Salary, wages, or fixed income
• Insurance, benefits, or compensation
• Any employment-related protections

3.6 Risk Assumption by Vendor

Vendors acknowledge that:

• They operate at their own risk
• Bourmeg does not guarantee bookings, income, or business continuity
• Market demand and success depend on Vendor performance

3.7 No Authority to Bind Platform

Vendors shall not:

• Enter into agreements on behalf of Bourmeg
• Make commitments or representations in the name of the Platform

Any such action shall be considered unauthorized.

3.8 Liability for Service Outcomes

Vendors shall be fully responsible for:

• Damage caused to Clients or property
• Service-related disputes or failures
• Legal violations during service execution

Bourmeg shall not be liable for such actions.

3.9 Platform Role Limitation

Bourmeg’s role is limited to:

• Providing a digital marketplace
• Facilitating connections and transactions

The Platform does not:

• Guarantee service success
• Act as a service provider
• Intervene in execution beyond system-level controls

3.10 Binding Nature

All Vendors agree that:

• This relationship is strictly limited to platform facilitation
• Any interpretation extending beyond this scope shall not be valid

This section ensures that Bourmeg’s role remains limited to a technology platform while assigning full operational and legal responsibility to Vendors.

4. ELIGIBILITY, KYC & BACKGROUND VERIFICATION

This section governs the eligibility criteria, identity verification, and background checks applicable to Vendors on the Platform.

4.1 Eligibility Criteria

To register as a Vendor on the Platform, an individual must:

• Be legally capable of entering into a binding agreement
• Provide accurate and complete registration details
• Not be previously suspended or blacklisted by the Platform

Bourmeg reserves the right to accept or reject any application at its sole discretion.

4.2 Individual Account Requirement

Vendor accounts must:

• Be registered in the name of a single individual
• Not represent a company or organization directly

However:

• Vendors may independently manage teams, workers, or contractors
• All such individuals shall remain outside the Platform’s responsibility

4.3 KYC Verification

Bourmeg may require Vendors to:

• Submit identity verification documents (KYC)
• Provide proof of identity, address, or other credentials

KYC may be:

• Mandatory at onboarding
• Required later based on risk assessment

Failure to complete KYC may result in:

• Restricted access
• Suspension of account
• Delay or denial of payouts

4.4 Advanced Verification (Future Scope)

Bourmeg reserves the right to implement additional verification measures, including:

• Face verification (selfie-based)
• Live video verification
• Background checks (including criminal or employment verification where applicable)

Such verification may be required:

• At any stage of platform usage
• Without prior notice

4.5 Data Accuracy & Responsibility

Vendors are responsible for:

• Providing accurate and up-to-date information
• Ensuring that submitted documents are genuine

Any false, misleading, or outdated information may lead to:

• Immediate suspension
• Permanent termination

4.6 Continuous Monitoring

Verification is not a one-time process. Bourmeg may:

• Re-verify Vendor information periodically
• Conduct ongoing checks based on activity, risk signals, or complaints

4.7 Right to Reject or Remove

Bourmeg reserves the right to:

• Reject any Vendor application
• Suspend or terminate accounts after approval

Based on:

• Risk assessment
• Policy violations
• Internal security standards

4.8 No Guarantee of Approval

Submission of documents or completion of KYC:

• Does not guarantee account approval
• Does not ensure continued access to the Platform

4.9 Liability Disclaimer

Bourmeg does not guarantee:

• Accuracy of Vendor identity beyond provided verification
• Background integrity of Vendors

Clients acknowledge that:

• Engagement with Vendors is at their own discretion and risk

4.10 Platform Discretion

Bourmeg retains full authority to:

• Define eligibility criteria
• Modify verification requirements
• Enforce compliance measures

All decisions shall be final and binding. This section ensures that Bourmeg maintains strict control over Vendor onboarding and verification while preserving flexibility for future security enhancements.

5. ACCOUNT CONTROL, SUSPENSION & TERMINATION

This section defines Bourmeg’s authority to control Vendor accounts, including restrictions, suspension, and termination.

5.1 Account Ownership & Responsibility

Vendor accounts:

• Must be operated only by the registered individual
• Shall not be transferred, sold, or shared without permission

The Vendor is fully responsible for:

• All activities conducted through the account
• Any misuse or unauthorized actions

5.2 Grounds for Suspension

Bourmeg may suspend or restrict a Vendor account in cases including, but not limited to:

• Violation of platform policies
• Fraudulent or suspicious activity
• Repeated complaints or poor performance
• Failure to complete services
• Non-compliance with KYC or verification requirements

5.3 Types of Suspension

Suspension may be:

• Temporary (limited access for a defined or undefined period)
• Partial (restriction of certain features)
• Permanent (account termination / blacklisting)

5.4 Immediate Action Without Notice

Bourmeg reserves the right to:

• Suspend or restrict accounts immediately
• Take action without prior notice

In cases involving:

• Security risks
• Fraud or misuse
• Legal or compliance concerns

5.5 Investigation Process

During suspension:

• The account may be reviewed internally
• Transaction history, chats, and activity logs may be analyzed

Vendors may be required to:

• Provide clarification or documents

Failure to cooperate may lead to:

• Further restrictions or termination

5.6 Termination & Blacklisting

Bourmeg may permanently terminate or blacklist a Vendor in cases of:

• Severe or repeated violations
• Fraudulent behavior
• Platform misuse or manipulation

Blacklisted Vendors:

• May be restricted from re-registering
• May be blocked across devices or identifiers

5.7 Financial Impact of Suspension

During suspension or termination:

• Wallet and escrow funds may be frozen
• Payouts may be delayed or restricted
• Pending transactions may be cancelled or adjusted

Final settlement (if any):

• Shall be processed after deductions of penalties, losses, or dues

5.8 No Guaranteed Reinstatement

Suspended accounts:

• Are not guaranteed to be reinstated
• May remain restricted based on internal decisions

5.9 Platform Discretion

Bourmeg retains full authority to:

• Determine violations
• Decide type and duration of action
• Enforce penalties or restrictions

All decisions shall be final and binding.

5.10 No Obligation to Provide Detailed Reason

Bourmeg is not obligated to:

• Provide detailed explanations for suspension or termination
• Disclose internal decision-making processes

This section ensures that Bourmeg maintains full control over Vendor access and can take necessary actions to protect the integrity, safety, and reliability of the Platform.

6. SERVICE LISTINGS (GIG SYSTEM CONTROL)

This section governs the creation, management, approval, and control of service listings (“Gigs”) on the Platform.

6.1 Creation of Gigs

Vendors may create service listings (“Gigs”) by providing:

• Service title and description
• Scope of work
• Pricing (within platform-defined limits)
• Applicable categories and service areas

All information provided must be accurate, complete, and not misleading.

6.2 Pricing Control

Vendors have the right to:

• Set their own pricing

However:

• Pricing must remain within reasonable and platform-acceptable limits
• Bourmeg reserves the right to restrict, adjust, or remove listings with abnormal or manipulative

pricing

6.3 Category System

The Platform operates a dynamic category structure:

• Bourmeg may create, modify, or remove categories
• Vendors and Clients may suggest new categories

All new categories:

• Are subject to review, approval, or rejection by the Platform

6.4 Listing Approval & Moderation

Bourmeg may:

• Review, approve, reject, or remove any Gig
• Modify visibility or ranking of listings

This may be done:

• Manually or through automated systems
• At any time, without prior notice

6.5 Accuracy & Misrepresentation

Vendors shall ensure that:

• Gigs accurately represent the service offered
• No false claims, misleading information, or fake promises are included

Violation may result in:

• Removal of listing
• Penalties or account action

6.6 Availability & Location Settings

Vendors must:

• Define service areas clearly

The Platform may:

• Prioritize nearby listings based on user location
• Display listings across cities, states, or broader regions

6.7 Modification of Listings

Vendors may update their Gigs. However:

• Bourmeg may review or restrict changes
• Frequent or suspicious modifications may trigger monitoring

6.8 Ranking & Visibility

Listing visibility may be influenced by:

• Ratings and reviews
• Performance metrics
• User behavior and demand
• AI-based recommendations

Bourmeg does not guarantee:

• Visibility
• Leads or bookings

6.9 Removal of Listings

Bourmeg may remove or disable any Gig if:

• It violates platform rules
• It creates risk for users or the Platform
• It is deemed inappropriate or non-compliant

6.10 Platform Discretion

Bourmeg retains full authority to:

• Control listing structure
• Manage pricing boundaries
• Define category systems
• Regulate listing visibility

All decisions shall be final and binding. This section ensures structured control over service listings while allowing Vendors flexibility within defined operational and compliance boundaries.

7. SERVICE EXECUTION STANDARDS

This section defines the standards, responsibilities, and expectations applicable to Vendors during service delivery.

7.1 Obligation to Perform Services

Vendors must:

• Deliver services as described in the Gig or agreed during the Booking
• Complete work within the agreed scope and timeline
• Maintain professional conduct throughout the engagement

7.2 Acceptance of Responsibility

Once a Booking is accepted:

• The Vendor is fully responsible for execution
• The Vendor must not abandon or withdraw without valid reason

Failure to perform may result in:

• Penalties
• Account restrictions
• Negative performance impact

7.3 Service Completion Standards

A service shall be considered properly completed when:

• The agreed work is fully executed
• Both Client and Vendor confirm completion (where applicable)
• No major unresolved issues remain

7.4 Delays & Communication

Delays do not automatically constitute service failure. However, Vendors must:

• Inform Clients in case of delays
• Provide valid reasons
• Maintain communication

Unjustified delays may lead to:

• Complaints
• Performance impact
• Penalties

7.5 Incomplete or Abandoned Work

The following shall be treated as serious violations:

• Leaving work incomplete without valid justification
• Failure to appear after accepting a Booking (“No Show”)

Such cases may result in:

• Penalties
• Financial deductions
• Account suspension

7.6 Quality of Service

While minor quality issues may be resolved:

• Vendors may be required to rework or correct deficiencies

In cases of repeated poor performance:

• Penalties or account actions may be applied

7.7 Rework & Resolution

Depending on the situation:

• Vendors may be required to re-perform or correct services
• The Platform may decide whether rework, compensation, or penalty is applicable

7.8 Client Interaction & Conduct

Vendors must:

• Maintain respectful and professional behavior
• Avoid abusive, threatening, or inappropriate conduct

Misconduct may result in:

• Immediate suspension
• Permanent ban in severe cases

7.9 Legal & Safety Compliance

Vendors must:

• Comply with all applicable laws and regulations
• Ensure safety during service execution

Any illegal activity or unsafe practice:

• Shall result in strict action

7.10 Responsibility for Damage

Vendors shall be fully responsible for:

• Any damage caused to Client property
• Any loss or harm resulting from service execution

The Platform shall not be liable for such damages.

7.11 Performance Monitoring

Vendor performance may be evaluated based on:

• Client feedback
• Ratings and reviews
• System-generated performance metrics

Repeated poor performance may result in:

• Reduced visibility
• Restrictions or suspension

7.12 Platform Discretion

Bourmeg retains full authority to:

• Evaluate service quality
• Determine violations
• Decide corrective actions, penalties, or restrictions

All decisions shall be final and binding. This section ensures that Vendors maintain professional standards while providing the Platform with the authority to enforce quality, discipline, and accountability.

8. CONDUCT, BEHAVIOR & CLIENT INTERACTION

This section defines the expected standards of behavior, communication, and interaction between Vendors and Clients on and off the Platform.

8.1 Professional Conduct

Vendors must:

• Maintain respectful, professional, and ethical behavior
• Communicate clearly and responsibly
• Avoid any form of abusive, offensive, or inappropriate language

8.2 Prohibited Behavior

Vendors shall not engage in:

• Harassment, threats, or intimidation
• Discriminatory or offensive conduct
• Any illegal or unethical activity

Violation may result in:

• Immediate suspension or permanent termination

8.3 Client Safety & Trust

Vendors must ensure:

• Safe and secure interaction with Clients
• Respect for Client privacy and property

Any act that compromises Client safety:

• Shall be treated as a serious violation

8.4 Communication Channels

Communication between Vendors and Clients may occur:

• Through Platform-provided channels
• Through direct contact (where necessary for service execution)

However:

• Vendors must not misuse communication channels
• All communication remains subject to Platform monitoring and review

8.5 Anti-Bypass Policy

Vendors shall not:

• Encourage Clients to transact outside the Platform
• Share payment details for direct transactions
• Attempt to avoid platform commissions or fees

Such actions shall be treated as:

• Fraudulent activity
• Subject to penalties, suspension, or termination

8.6 Privacy & Data Protection

Vendors must:

• Respect Client personal information
• Not misuse, store, or share data without authorization

Any misuse of data may result in:

• Legal action
• Permanent ban

8.7 Conflict & Dispute Behavior

In case of disagreements:

• Vendors must act professionally
• Avoid escalation or confrontation

All disputes should be:

• Handled through Platform mechanisms

8.8 Misuse of Platform Reputation

Vendors shall not:

• Manipulate ratings or reviews
• Provide fake feedback
• Engage in deceptive practices

8.9 External Interaction Risk

Where communication or interaction occurs outside the Platform:

• Vendors assume full responsibility
• Bourmeg shall not be liable for any consequences

8.10 Platform Enforcement Rights

Bourmeg reserves the right to:

• Monitor interactions
• Take action based on behavior
• Restrict or terminate accounts

All decisions shall be final and binding. This section ensures a safe, respectful, and trustworthy environment for all Users while giving Bourmeg the authority to enforce discipline and prevent misuse.

9. PAYMENTS, COMMISSION & EARNINGS

This section governs how payments are processed, how Vendor earnings are calculated, and how commissions, fees, and deductions are applied on the Platform.

9.1 Payment Flow

All payments made by Clients:

• Are processed through the Platform’s payment system
• May be handled via third-party payment gateways

Funds are reflected within the Platform system as part of the internal transaction structure.

9.2 Escrow-Based Handling

Payments related to bookings:

• Are held within the Platform’s escrow system during service execution
• Are released only after completion conditions are satisfied

Escrow represents:

• A system-level record of funds
• Not a separate bank account

9.3 Earnings Calculation

Vendor “Earnings” shall mean:

• The net amount after deduction of:
• Platform commission
• Service fees
• Taxes (including TDS where applicable)
• Any other applicable charges

9.4 Commission & Fees

Bourmeg reserves the right to:

• Charge commissions on each transaction
• Apply service fees or operational charges

Such charges may:

• Vary based on category, service type, or business strategy
• Be modified at any time

9.5 Payout Conditions

Vendor earnings shall be:

• Credited to the Vendor’s Wallet after completion
• Eligible for withdrawal based on Platform rules

Payouts may be subject to:

• Minimum thresholds
• Verification requirements
• Processing timelines

9.6 Withdrawal Charges

Withdrawals may include:

• Processing fees
• Payment gateway charges

Applicable charges shall be deducted from the payout amount.

9.7 Taxes & Compliance

Vendors are responsible for:

• Declaring and paying applicable taxes
• Complying with local tax laws

Bourmeg may:

• Deduct taxes (e.g., TDS) where required by law
• Maintain transaction records for compliance

9.8 Payment Delays & Holds

Bourmeg may delay or hold payments in cases including:

• Suspicious or fraudulent activity
• Disputes or complaints
• Verification requirements

9.9 Adjustments & Deductions

Bourmeg reserves the right to:

• Adjust earnings
• Deduct penalties, losses, or fees

Such deductions may arise from:

• Policy violations
• Financial disputes
• Platform loss recovery

9.10 No Guaranteed Earnings

Bourmeg does not guarantee:

• Any minimum income
• Consistent bookings or revenue

Vendor earnings depend on:

• Market demand
• Performance
• Client engagement

9.11 Financial Disputes

All payment-related disputes:

• Shall be reviewed by the Platform
• May involve AI analysis and manual review

Final decisions shall be:

• Made by Bourmeg authority
• Final and binding

9.12 Platform Discretion

Bourmeg retains full authority to:

• Define payment structures
• Modify commission rates
• Control payout rules

All decisions shall be final and binding. This section ensures transparent financial operations while providing Bourmeg with full control over payment systems, commissions, and earnings distribution.

10. ESCROW & PAYOUT HANDLING

This section explains the internal handling of funds, including escrow representation, wallet structure, and payout mechanisms on the Platform.

10.1 Nature of Escrow System

The Platform operates an internal escrow mechanism:

• Represented as a system-level numeric balance
• Used to track funds associated with bookings

However:

• Actual funds may be processed and held via third-party payment systems and banking

channels

• The escrow displayed to Users is a virtual representation for operational clarity

10.2 Flow of Funds

The transaction flow operates as follows:

1. Client makes payment through the Platform

2. Funds are processed via payment gateway systems

3. A corresponding value is reflected in the Platform escrow system

4. Upon successful completion and confirmation, funds are released

5. Released amounts are credited to the Vendor’s Wallet

10.3 Ownership of Funds

Funds held within the system:

• Are attributed to Users (Client or Vendor) based on transaction stage
• Do not constitute ownership by the Platform

However:

• The Platform maintains full control over fund handling, release, and adjustments

10.4 Wallet Integration

The Platform maintains a unified Wallet system:

• Used for deposits, payments, earnings, refunds, and adjustments
• Acts as the central balance system for all financial interactions

10.5 Payout Mechanism

Vendors may withdraw earnings:

• Through supported methods (Bank transfer, UPI, etc.)
• Subject to processing timelines and verification

Payouts are executed:

• After funds are settled through payment channels
• Based on Platform rules and conditions

10.6 Holding & Processing Time

Funds may be subject to:

• Processing delays due to banking or gateway systems
• Additional holding periods for verification or risk management

10.7 No Interest Policy

Users acknowledge that:

• No interest shall be paid on funds held within the Platform system
• Funds are maintained in operational accounts and not as investment holdings

10.8 Fund Restrictions

The Platform may:

• Restrict access to funds
• Delay release or withdrawal

In cases involving:

• Disputes
• Fraud detection
• Compliance checks

10.9 Adjustment & Reconciliation

Bourmeg reserves the right to:

• Adjust escrow or wallet balances
• Reconcile discrepancies

Based on:

• System errors
• Transaction failures
• Policy enforcement

10.10 No Guarantee of Instant Settlement

Users acknowledge that:

• Instant payout is not guaranteed
• Settlement depends on system processing and external factors

10.11 Platform Authority Over Funds

Bourmeg retains full authority to:

• Manage fund flow
• Control escrow release
• Apply holds, deductions, or adjustments

All decisions shall be final and binding. This section clarifies the internal financial architecture of the Platform, ensuring transparency while preserving Bourmeg’s operational and regulatory control over funds.

11. PENALTIES, DEDUCTIONS & LOSS RECOVERY

This section defines the framework under which Bourmeg may impose penalties, deduct amounts, and recover losses arising from Vendor actions or platform misuse.

11.1 Right to Impose Penalties

Bourmeg reserves the right to impose penalties on Vendors for:

• Policy violations
• Service failures
• Fraudulent activities
• Misconduct or non-compliance

11.2 Nature of Penalties

Penalties may include:

• Financial deductions
• Account restrictions
• Reduced visibility
• Temporary or permanent suspension

11.3 Dynamic Penalty System

Penalties are not fixed and may be determined based on:

• Severity of the violation
• Financial or reputational loss caused
• Frequency or repetition of misconduct
• AI-based risk assessment and manual review

11.4 Deduction of Amounts

Bourmeg may deduct amounts from:

• Vendor Wallet balance
• Pending earnings
• Escrow-linked transactions

Such deductions may be applied without prior approval from the Vendor.

11.5 Loss Recovery

Where the Platform incurs any loss due to Vendor actions:

• Bourmeg reserves the right to recover such losses from the Vendor

Loss may include:

• Financial damage
• Refund liabilities
• Operational or reputational harm

11.6 Auto-Debit Mechanism

If sufficient balance is available:

• Penalties or losses may be auto-debited from the Vendor’s Wallet

If insufficient balance exists:

• Outstanding amounts may be recovered from future earnings or deposits

11.7 No Negative Balance Guarantee

The Platform may:

• Avoid maintaining a negative wallet balance

However:

• Outstanding penalties shall remain payable
• Future credits may be adjusted automatically

11.8 Fund Hold & Adjustment

Bourmeg may:

• Temporarily hold funds
• Adjust balances during investigation or enforcement

11.9 No Refund of Fees

In cases of penalties or cancellations:

• Platform fees, commissions, and taxes shall not be refunded
• Regardless of service status

11.10 Enforcement Authority

Bourmeg retains full authority to:

• Determine violations
• Calculate penalties
• Enforce deductions and recovery

All decisions shall be final and binding.

11.11 Vendor Responsibility

Vendors acknowledge that:

• They are financially responsible for their actions
• All penalties and recoveries are enforceable under this Agreement

This section ensures that Bourmeg can effectively manage financial risk, enforce discipline, and recover losses arising from misuse or non-compliance.

12. ANTI-BYPASS & PLATFORM PROTECTION

This section establishes strict rules to prevent Vendors from bypassing the Platform and ensures protection of Bourmeg’s business model, revenue, and operational integrity.

12.1 Prohibition of Off-Platform Transactions

Vendors shall not:

• Offer or accept payments outside the Platform
• Encourage Clients to transact directly
• Share personal payment details for external transactions

All service-related payments must be processed exclusively through the Platform.

12.2 Circumvention of Platform

Vendors are strictly prohibited from:

• Diverting Clients for future off-platform services
• Completing bookings outside the Platform after initial contact
• Avoiding platform fees or commissions

12.3 Direct Contact Misuse

While direct communication may be necessary for service execution:

• Vendors must not misuse such communication to bypass the Platform
• Any attempt to shift transactions outside shall be considered a violation

12.4 Monitoring & Detection

Bourmeg may:

• Monitor communication patterns, transaction behavior, and user activity
• Use AI systems and manual review to detect bypass attempts

12.5 Consequences of Violation

Any bypass attempt may result in:

• Immediate suspension or termination
• Financial penalties
• Recovery of lost commission or estimated losses

12.6 Estimation of Loss

Bourmeg reserves the right to:

• Estimate losses resulting from bypass activities
• Recover such losses from the Vendor

Such estimation may be based on:

• Historical transactions
• Market rates
• System analysis

12.7 Continued Obligation

Vendors acknowledge that:

• Anti-bypass obligations apply during and after Platform usage
• Any attempt to exploit relationships formed through the Platform is prohibited

12.8 Protection of Platform Ecosystem

All anti-bypass measures aim to:

• Protect fair competition
• Ensure platform sustainability
• Maintain trust between Users

12.9 Platform Discretion

Bourmeg retains full authority to:

• Detect violations
• Enforce penalties
• Restrict or terminate accounts

All decisions shall be final and binding. This section ensures that all transactions remain within the Platform, protecting revenue streams and maintaining operational integrity.

13. FRAUD PREVENTION & ENFORCEMENT

This section establishes Bourmeg’s framework for detecting, preventing, and taking action against fraudulent activities on the Platform.

13.1 Definition of Fraudulent Activity

Fraudulent activity includes, but is not limited to:

• Fake bookings or manipulation of transactions
• Creation of multiple accounts for unfair advantage
• Submission of false or misleading information
• Fake ratings, reviews, or engagement
• Attempt to bypass platform systems or rules

13.2 Monitoring & Detection Systems

Bourmeg may:

• Use AI-based systems to monitor user behavior
• Analyze transaction patterns and activity logs
• Detect anomalies, suspicious trends, or irregular usage

Such monitoring may be continuous and automated.

13.3 Investigation Process

In case of suspected fraud:

• The Vendor account may be restricted or suspended
• Internal investigations may be conducted
• Data including chats, transactions, and activity logs may be reviewed

Vendors may be required to:

• Provide explanations or supporting documents

13.4 Immediate Enforcement Actions

Bourmeg reserves the right to:

• Take immediate action without prior notice
• Suspend or terminate accounts
• Block transactions or restrict access

13.5 Financial Controls

In cases of fraud or suspected fraud:

• Funds may be held, frozen, or adjusted
• Payouts may be delayed or cancelled

13.6 Penalties & Recovery

Fraudulent actions may result in:

• Financial penalties
• Recovery of losses
• Permanent account ban

13.7 Blacklisting & System Restrictions

Bourmeg may:

• Permanently blacklist Vendors
• Restrict access based on devices, identifiers, or behavioral patterns

13.8 No Guarantee of Reversal

Once action is taken:

• Reversal or reinstatement is not guaranteed
• Decisions shall be based on internal review

13.9 Cooperation with Authorities

Bourmeg reserves the right to:

• Share information with legal or regulatory authorities
• Take action in compliance with applicable laws

13.10 Platform Discretion

Bourmeg retains full authority to:

• Define fraud
• Detect and investigate violations
• Enforce actions and penalties

All decisions shall be final and binding. This section ensures that Bourmeg maintains a strong defense against fraudulent activities while protecting the integrity and trust of the Platform.

14. MONITORING, AI & DATA USAGE

This section defines how Bourmeg monitors platform activity, utilizes artificial intelligence systems, and processes user data for operational, security, and business purposes.

14.1 Activity Monitoring

Bourmeg may monitor Vendor activity, including:

• Transactions and bookings
• Communication patterns
• Login behavior and device information
• Usage trends and interaction data

Such monitoring may be continuous and automated.

14.2 Data Collection Scope

The Platform may collect and store:

• Personal and account-related information
• Device and technical data
• Transaction history and financial activity
• Communication records (where applicable)

14.3 Purpose of Data Usage

Collected data may be used for:

• Platform operations and service improvement
• Fraud detection and risk assessment
• Performance evaluation and ranking
• Legal compliance and dispute resolution
• Marketing and promotional activities

14.4 AI System Usage

Bourmeg may use AI-based systems to:

• Analyze user behavior and performance
• Detect suspicious or fraudulent activity
• Provide recommendations for actions

However:

• AI systems are advisory in nature
• Final decisions are made by Platform authorities

14.5 Automated Analysis & Decision Support

Platform systems may:

• Generate automated alerts
• Flag high-risk activities
• Influence visibility, ranking, or restrictions

14.6 Data Retention

Bourmeg may retain data:

• For operational, legal, and analytical purposes
• For dispute resolution or compliance requirements

Retention duration may vary based on legal or business needs.

14.7 Marketing & Promotional Use

Vendor data may be used for:

• Advertising and promotional campaigns
• Platform growth initiatives

Such usage may include:

• Display of Vendor profiles, ratings, or performance metrics

14.8 Privacy & Security

Bourmeg shall implement reasonable measures to:

• Protect data from unauthorized access
• Maintain system security

However:

• Absolute security cannot be guaranteed

14.9 External Interaction & Risk

Where Vendors interact outside the Platform:

• Data and communication may not be monitored
• Vendors assume full responsibility for such interactions

14.10 Compliance with Laws

Data handling shall be subject to:

• Applicable laws and regulations

Bourmeg may:

• Share data with authorities where required

14.11 Platform Discretion

Bourmeg retains full authority to:

• Define monitoring scope
• Implement AI systems
• Use data for operational and business purposes

All decisions shall be final and binding. This section ensures transparency in monitoring and data usage while granting Bourmeg the ability to leverage technology and data for platform growth, security, and compliance.

15. VENDOR LIABILITY & RESPONSIBILITY EXPANSION

This section defines the full extent of Vendor responsibility and liability for all actions, services, and outcomes arising from their use of the Platform.

15.1 Full Responsibility for Services

Vendors shall be solely and fully responsible for:

• Execution of services
• Quality, safety, and completion of work
• Any outcomes arising from the services provided

Bourmeg shall have no responsibility for service delivery.

15.2 Liability for Damage & Loss

Vendors shall be liable for:

• Any damage caused to Client property
• Financial losses incurred by Clients
• Any harm resulting from negligence, misconduct, or improper service execution

15.3 Liability for Third-Party Workers

Where Vendors engage additional individuals:

• Vendors shall be fully responsible for their actions
• Any damage, misconduct, or legal violations by such individuals shall be attributed to the

Vendor

15.4 Personal Injury & Safety

Vendors shall be responsible for:

• Any injury caused to Clients, third parties, or themselves during service execution
• Ensuring safe practices and compliance with safety standards

Bourmeg shall not be liable for:

• Accidents, injuries, or safety incidents

15.5 Legal Compliance Responsibility

Vendors must:

• Comply with all applicable laws, regulations, and licensing requirements
• Ensure that services provided are lawful

Any legal violation shall be:

• The sole responsibility of the Vendor

15.6 Financial Liability

Vendors shall be responsible for:

• Refund obligations (where applicable)
• Compensation for damages
• Any financial losses incurred by the Platform due to Vendor actions

15.7 Misrepresentation & False Claims

If a Vendor:

• Provides false information
• Misrepresents services

They shall be fully liable for:

• Any resulting loss, dispute, or claim

15.8 Dispute Liability

In any dispute between Client and Vendor:

• The Vendor shall bear primary responsibility

Bourmeg’s role shall be limited to:

• Facilitation and resolution support

15.9 No Platform Guarantee

Bourmeg does not guarantee:

• Vendor performance
• Service outcomes
• Client satisfaction

15.10 Risk Assumption

Vendors acknowledge that:

• They operate at their own risk
• All service-related liabilities rest with them

15.11 Platform Protection

Vendors agree that:

• Bourmeg shall not be held liable for any claims arising from Vendor activities
• Any legal claims shall be directed toward the Vendor

15.12 Platform Discretion

Bourmeg retains full authority to:

• Determine liability in disputes
• Enforce financial recovery or penalties

All decisions shall be final and binding. This section ensures that all operational, financial, and legal risks associated with services are borne by Vendors, protecting Bourmeg from liability exposure.

16. INDEMNITY

This section establishes the obligation of Vendors to protect, defend, and compensate Bourmeg against any claims, losses, or liabilities arising from their actions or services.

16.1 Indemnification Obligation

The Vendor agrees to indemnify, defend, and hold harmless Bourmeg, its owners, directors, employees, affiliates, and partners from and against any and all:

• Claims
• Losses
• Damages
• Liabilities
• Costs and expenses (including legal fees)

Arising out of or related to:

• Use of the Platform
• Services provided by the Vendor
• Any violation of this Agreement

16.2 Scope of Indemnity

This indemnity shall include, but is not limited to:

• Service-related disputes or failures
• Property damage or financial loss
• Personal injury or safety incidents
• Fraudulent or illegal activities
• Breach of laws or regulations
• Misrepresentation or false claims

16.3 Third-Party Claims

In the event of any claim made by a Client or third party:

• The Vendor shall be solely responsible for handling such claims
• The Vendor shall compensate Bourmeg for any loss incurred

16.4 Legal Costs & Expenses

The Vendor shall be responsible for:

• All legal costs
• Settlement amounts
• Compensation or damages awarded

Related to any claim arising from Vendor actions.

16.5 Continuous Obligation

The indemnity obligation shall:

• Survive termination or suspension of the Vendor account
• Continue even after cessation of Platform usage

16.6 Platform Rights

Bourmeg reserves the right to:

• Take control of legal defense (if required)
• Recover costs directly from the Vendor

16.7 No Limitation

The indemnity obligation shall apply:

• To the maximum extent permitted by applicable law
• Without limitation unless restricted by law

16.8 Vendor Acknowledgement

The Vendor acknowledges that:

• They are fully responsible for consequences of their actions
• Bourmeg shall not bear liability arising from Vendor conduct

This section ensures that Vendors assume full legal and financial responsibility for their actions, protecting Bourmeg from claims, damages, and legal exposure.

17. SAFETY, DAMAGE & INSURANCE DISCLAIMER

This section defines responsibilities related to safety, damage, and the absence of insurance coverage on the Platform.

17.1 Vendor Responsibility for Safety

Vendors are solely responsible for:

• Ensuring safe execution of services
• Following proper safety standards and precautions
• Avoiding harm to Clients, property, or third parties

17.2 No Platform Supervision

Bourmeg:

• Does not supervise or control on-ground service execution
• Does not verify safety practices during service delivery

All safety responsibility lies with the Vendor.

17.3 Liability for Damage

Vendors shall be fully liable for:

• Any damage to Client property
• Any financial loss caused during service execution

Bourmeg shall not be responsible for such damage.

17.4 Personal Injury Disclaimer

Bourmeg shall not be liable for:

• Injury to Vendors
• Injury to Clients
• Injury to any third party

Arising from service execution.

17.5 No Insurance Coverage

The Platform does not provide:

• Insurance coverage for Vendors
• Insurance coverage for Clients
• Coverage for property damage, accidents, or losses

All risks are borne by the involved parties.

17.6 Vendor Obligation for Protection

Vendors are encouraged to:

• Maintain their own insurance (if required)
• Take necessary precautions and risk management measures

17.7 External Risk Acknowledgement

Users acknowledge that:

• Services involve real-world risks
• Bourmeg is only a facilitating platform

17.8 No Guarantee of Safety

Bourmeg does not guarantee:

• Safety of services
• Reliability of Vendors
• Absence of risk during interactions

17.9 Platform Disclaimer

Bourmeg disclaims all liability arising from:

• Accidents
• Injuries
• Property damage
• Unsafe service conditions

17.10 Platform Discretion

Bourmeg retains the right to:

• Take action in cases of unsafe practices
• Suspend or terminate Vendors posing safety risks

This section ensures that all safety-related risks and responsibilities remain with Vendors and Users, protecting Bourmeg from liability arising from real-world service execution.

18. DISPUTE HANDLING & RESOLUTION AUTHORITY

This section defines how disputes between Clients and Vendors are handled and establishes Bourmeg’s authority in resolving such disputes.

18.1 Nature of Disputes

Disputes may arise in relation to:

• Service quality or completion
• Delays or non-performance
• Payment, refund, or financial issues
• Behavior, misconduct, or communication issues

18.2 Platform Role

Bourmeg acts as:

• A facilitator of dispute resolution
• A reviewing authority based on available data

The Platform does not act as:

• A court of law
• A legal adjudicator

18.3 Investigation Process

In case of a dispute:

• The Platform may review:
• Chat history
• Transaction data
• Service details
• User activity logs
• Additional information may be requested from involved parties

18.4 AI & Manual Review

Dispute resolution may involve:

• AI-based analysis and recommendations
• Manual review by the Platform team

Final decisions shall be made by:

• Authorized Platform personnel

18.5 Interim Actions

During dispute investigation, Bourmeg may:

• Hold or freeze funds
• Restrict account activity
• Delay payouts

18.6 Resolution Outcomes

Based on the investigation, Bourmeg may:

• Release or withhold payments
• Apply refunds (full or partial)
• Impose penalties or deductions
• Require rework or corrective action

18.7 Refund Decisions

Refunds:

• Are not automatic
• Are subject to detailed analysis

Platform fees, commissions, and taxes:

• Shall not be refunded under any circumstances

18.8 No Partial Control by Users

Users shall not:

• Independently enforce outcomes
• Demand specific actions

All decisions are subject to Platform authority.

18.9 Final & Binding Decision

All dispute decisions made by Bourmeg:

• Shall be final and binding
• Shall not be subject to internal appeal

18.10 Limitation of Platform Role

Bourmeg shall not be liable for:

• Outcomes of disputes
• Losses arising from service disagreements

18.11 External Legal Rights

Users retain the right to:

• Seek legal remedies under applicable laws

However:

• Platform decisions shall remain valid within the system

18.12 Platform Discretion

Bourmeg retains full authority to:

• Define dispute processes
• Interpret evidence
• Enforce outcomes

All decisions shall be final and binding. This section ensures structured dispute handling while maintaining Bourmeg’s authority and minimizing legal exposure.

19. LEGAL COMPLIANCE & LICENSING

This section defines the legal responsibilities of Vendors regarding compliance with applicable laws, licensing requirements, and regulatory obligations.

19.1 Vendor Responsibility for Compliance

Vendors are solely responsible for:

• Complying with all applicable local, state, and national laws
• Following regulations related to their services
• Ensuring that their activities are lawful

19.2 Licensing & Permits

Vendors must:

• Obtain and maintain all required licenses, permits, or registrations
• Ensure that they are legally authorized to perform the services offered

Bourmeg:

• Does not verify or guarantee the validity of such licenses

19.3 Tax Compliance

Vendors are responsible for:

• Reporting income
• Filing tax returns
• Paying applicable taxes

Bourmeg may:

• Deduct taxes where required by law
• Maintain records for regulatory compliance

19.4 Labor & Employment Laws

Where Vendors engage additional workers:

• Vendors shall comply with all labor laws
• Vendors shall be responsible for wages, benefits, and obligations

Bourmeg shall not be considered:

• An employer of Vendors or their workers

19.5 Prohibited Services

Vendors shall not:

• Offer illegal or restricted services
• Engage in activities prohibited by law

Such violations may result in:

• Immediate termination
• Legal reporting where required

19.6 Regulatory Interaction

Bourmeg may:

• Cooperate with government authorities
• Provide information as required by law

19.7 No Legal Advisory Role

Bourmeg does not:

• Provide legal advice
• Guarantee compliance

Vendors are encouraged to:

• Seek professional legal or financial advice

19.8 Consequences of Non-Compliance

Failure to comply with legal requirements may result in:

• Account suspension or termination
• Financial penalties
• Legal action by authorities

19.9 Platform Disclaimer

Bourmeg disclaims all liability arising from:

• Vendor non-compliance
• Regulatory violations
• Legal penalties imposed on Vendors

19.10 Platform Discretion

Bourmeg retains full authority to:

• Enforce compliance standards
• Take action against non-compliant Vendors

All decisions shall be final and binding. This section ensures that all legal and regulatory responsibilities remain with Vendors while protecting Bourmeg from compliance-related risks.

20. LIMITATION OF LIABILITY

This section defines the extent to which Bourmeg shall be liable for any damages, losses, or claims arising from the use of the Platform.

20.1 No Liability for Service Execution

Bourmeg shall not be liable for:

• Quality or outcome of services
• Failure or delay in service delivery
• Any acts or omissions of Vendors or Clients

20.2 Indirect & Consequential Loss

To the maximum extent permitted by law, Bourmeg shall not be liable for:

• Indirect losses
• Consequential damages
• Loss of profit, revenue, or business opportunities

20.3 Financial Liability Cap

In no event shall Bourmeg’s total liability exceed:

• The amount of fees or commission received by the Platform in relation to the specific

transaction giving rise to the claim

20.4 Platform Availability

Bourmeg does not guarantee:

• Continuous availability of the Platform
• Error-free or uninterrupted operation

20.5 Third-Party Services

Bourmeg shall not be liable for:

• Payment gateway failures
• Banking issues
• Third-party system errors

20.6 User Conduct

Bourmeg shall not be responsible for:

• Actions or behavior of Users
• Disputes between Clients and Vendors

20.7 External Interactions

Where Users interact outside the Platform:

• Bourmeg shall have no liability for any resulting issues

20.8 Data & Security Risks

While reasonable measures are taken:

• Bourmeg does not guarantee complete data security
• Users assume risk of potential breaches

20.9 Force-Based Events

Bourmeg shall not be liable for:

• Events beyond its control (as defined in Force Majeure section)

20.10 Maximum Legal Protection

This limitation applies:

• To the fullest extent permitted by applicable law
• Across all claims, whether contractual, tort-based, or otherwise

20.11 Platform Discretion

Bourmeg retains full authority to:

• Interpret and apply liability limitations

All decisions shall be final and binding. This section ensures that Bourmeg’s liability is strictly limited, protecting the Platform from excessive financial or legal exposure.

21. FORCE MAJEURE

This section defines circumstances beyond Bourmeg’s control under which the Platform shall not be held liable for failure or delay in performance.

21.1 Definition of Force Majeure

Force Majeure refers to events beyond reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms, etc.)
• Fire, explosion, or accidents
• War, terrorism, civil unrest, or riots
• Government actions, laws, or restrictions
• Pandemic or public health emergencies
• Power failures or infrastructure breakdown
• Internet outages or network disruptions

21.2 No Liability for Delay or Failure

Bourmeg shall not be liable for:

• Delay in service execution
• Failure to perform obligations

Where such delay or failure is caused by Force Majeure events.

21.3 Suspension of Obligations

During a Force Majeure event:

• Platform operations may be partially or fully suspended
• Obligations may be delayed until normal conditions resume

21.4 Impact on Transactions

In such situations:

• Bookings may be delayed, cancelled, or affected
• Payments or payouts may be delayed

21.5 No Compensation Obligation

Bourmeg shall not be required to:

• Provide compensation for losses caused by Force Majeure
• Cover damages arising from such events

21.6 Reasonable Efforts

Bourmeg may take reasonable steps to:

• Resume operations
• Minimize disruption

However, no guarantee is provided.

21.7 Extended Force Majeure

If such events continue for a prolonged period:

• Bourmeg may modify or terminate affected services

21.8 Platform Discretion

Bourmeg retains full authority to:

• Determine applicability of Force Majeure
• Take necessary actions

All decisions shall be final and binding. This section ensures that Bourmeg is protected from liability arising from events beyond its control, maintaining operational flexibility during extraordinary circumstances.

22. WALLET TERMS & FINANCIAL CONTROLS

This section defines the rules governing the use of the Platform Wallet, including deposits, withdrawals, usage, and restrictions.

22.1 Nature of Wallet

The Wallet is:

• A virtual balance system within the Platform
• Used for transactions, payments, earnings, refunds, and adjustments

The Wallet does not constitute:

• A bank account
• A financial institution service

22.2 Wallet Usage

Users may use the Wallet to:

• Add funds (where applicable)
• Make payments for services
• Receive earnings or refunds

All transactions are subject to:

• Platform rules and conditions

22.3 Deposits

Users may add funds to the Wallet:

• Through supported payment methods

Deposits:

• Are subject to payment gateway processing
• May not be instantly reflected in all cases

22.4 Non-Interest Bearing Balance

Wallet balances:

• Do not earn interest
• Are maintained for operational use only

22.5 Withdrawal Rules

Users may withdraw funds:

• Subject to eligibility criteria
• Based on minimum thresholds

Withdrawals may be:

• Processed through bank transfer, UPI, or other methods

22.6 Withdrawal Charges

Withdrawals may include:

• Processing fees
• Transaction charges

Such charges shall be deducted from the Wallet balance.

22.7 Restrictions & Holds

Bourmeg may:

• Restrict Wallet usage
• Freeze or hold balances

In cases including:

• Disputes
• Fraud detection
• Compliance requirements

22.8 Adjustments & Corrections

Bourmeg reserves the right to:

• Adjust Wallet balances
• Correct system errors or discrepancies

22.9 No Cash Handling

The Platform does not:

• Handle physical cash transactions
• Support cash-based settlements

All transactions must occur digitally.

22.10 Non-Transferability

Wallet balances:

• Cannot be transferred between users
• Cannot be sold or exchanged

22.11 Expiry & Inactivity (If Applicable)

Bourmeg may:

• Define rules for inactive accounts
• Apply restrictions or actions on unused balances

22.12 Fraud & Misuse

Any misuse of the Wallet system:

• May result in penalties
• May lead to suspension or termination

22.13 Platform Authority

Bourmeg retains full authority to:

• Define Wallet rules
• Control transactions and balances
• Enforce financial policies

All decisions shall be final and binding. This section ensures that all financial interactions through the Wallet remain controlled, secure, and compliant with Platform policies.

23. MODIFICATIONS, UPDATES & PLATFORM CHANGES

This section defines Bourmeg’s authority to modify, update, or change the Platform, its policies, and operational structure.

23.1 Right to Modify Terms

Bourmeg reserves the right to:

• Modify, update, or revise this Agreement
• Change policies, rules, or guidelines

At any time, without prior approval from Users.

23.2 Effective Date of Changes

Changes may become effective:

• Immediately upon posting
• Or on a specified effective date

Continued use of the Platform shall:

• Constitute acceptance of updated terms

23.3 Changes to Features & Services

Bourmeg may:

• Add, remove, or modify features
• Change service structures or functionalities

Without obligation to maintain existing features.

23.4 Pricing & Commission Updates

Bourmeg may:

• Modify commission rates
• Introduce new fees or charges

Such changes may be applied:

• At any time as per business requirements

23.5 Platform Design & System Changes

The Platform may undergo:

• UI/UX updates
• System upgrades or restructuring

Users shall not have the right to:

• Object to such changes

23.6 Temporary or Permanent Changes

Changes may be:

• Temporary (experimental or testing phase)
• Permanent (long-term implementation)

23.7 No Compensation for Changes

Bourmeg shall not be liable to:

• Compensate Users for any changes
• Maintain backward compatibility

23.8 User Responsibility

Users are responsible for:

• Reviewing updated terms periodically
• Staying informed about changes

23.9 Platform Discretion

Bourmeg retains full authority to:

• Decide when and how changes are implemented
• Interpret and enforce updated terms

All decisions shall be final and binding. This section ensures that Bourmeg maintains flexibility to evolve, scale, and adapt the Platform without legal or operational restrictions.

24. PLATFORM CONTROL & AUTHORITY

This section establishes Bourmeg’s ultimate authority over the Platform, its operations, systems, and all user interactions.

24.1 Absolute Platform Authority

Bourmeg retains full and absolute authority over:

• Platform operations
• System behavior and functionality
• User access and participation

24.2 Interpretation of Terms

Bourmeg reserves the exclusive right to:

• Interpret the provisions of this Agreement
• Resolve any ambiguity or conflict

Such interpretation shall be:

• Final and binding

24.3 Decision-Making Power

All decisions relating to:

• Disputes
• Violations
• Penalties
• Account actions

Shall be made by Bourmeg and shall be:

• Final and non-negotiable

24.4 System-Level Control

Bourmeg may:

• Modify system behavior
• Apply automated or manual controls
• Restrict or enable features

At its sole discretion.

24.5 Enforcement Authority

Bourmeg has the right to:

• Enforce policies
• Apply penalties or restrictions
• Suspend or terminate accounts

Without limitation.

24.6 Override Rights

Bourmeg reserves the right to:

• Override any system-generated result
• Reverse or modify transactions
• Intervene in any situation

Where deemed necessary.

24.7 No User Challenge

Users shall not:

• Challenge Platform decisions internally
• Demand justification beyond reasonable communication

24.8 Operational Independence

Bourmeg operates independently and:

• Is not obligated to follow user expectations
• Is not bound by external interpretations of fairness

24.9 Platform Protection Priority

All decisions shall prioritize:

• Platform safety
• Business continuity
• System integrity

24.10 Final Authority Clause

Bourmeg shall remain the final authority in all matters related to:

• Platform usage
• User activity
• Financial operations

All decisions shall be final and binding. This section ensures that Bourmeg maintains complete control over all aspects of the Platform, enabling effective management, enforcement, and long-term scalability.

25. CONTACT INFORMATION & SUPPORT FRAMEWORK

This section defines the official communication channels and support mechanisms for Users interacting with Bourmeg.

25.1 Official Communication Channels

Users may contact Bourmeg through:

• Platform support system
• Registered email addresses
• Any officially published communication channels

Only these channels shall be considered valid for:

• Support requests
• Complaints
• Legal communication

25.2 Support Scope

Bourmeg may provide support for:

• Account-related issues
• Payment and transaction queries
• Dispute-related concerns
• Technical problems

Support shall be:

• Provided on a best-effort basis
• Subject to internal policies and capacity

25.3 No Guaranteed Response Time

Bourmeg does not guarantee:

• Immediate response
• Resolution within a fixed time

Response timelines may vary based on:

• Issue complexity
• Internal workload

25.4 Legal Notices

All legal notices must be:

• Sent through officially designated communication channels
• Properly documented and verifiable

Bourmeg may reject:

• Informal or unauthorized communication

25.5 User Responsibility

Users are responsible for:

• Providing accurate contact information
• Checking communications regularly

Failure to respond to official communication:

• May impact dispute outcomes or account status

25.6 Communication Records

Bourmeg may:

• Record and store communications
• Use such records for dispute resolution or compliance

25.7 Abuse of Support

Users shall not:

• Misuse support channels
• Engage in abusive or excessive communication

Such behavior may result in:

• Restricted support access
• Account action

25.8 Platform Discretion

Bourmeg retains full authority to:

• Define support processes
• Prioritize requests
• Limit or deny support where necessary

All decisions shall be final and binding. This section ensures structured and controlled communication between Users and Bourmeg while maintaining operational efficiency and legal clarity.

26. FINAL ACKNOWLEDGEMENT & BINDING AGREEMENT

This section confirms that the Vendor has read, understood, and agreed to all terms of this Agreement, making it legally binding.

26.1 Acceptance of Terms

By accessing or using the Platform, the Vendor:

• Confirms that they have read and understood this Agreement
• Agrees to be bound by all terms, conditions, and policies

26.2 Binding Nature

This Agreement:

• Constitutes a legally binding contract between the Vendor and Bourmeg
• Applies from the moment of account creation or platform usage

26.3 Continuous Acceptance

Continued use of the Platform:

• Shall be considered ongoing acceptance of this Agreement
• Includes acceptance of any future updates or modifications

26.4 Full Understanding

The Vendor acknowledges that:

• They have fully understood their rights and obligations
• They accept all responsibilities, liabilities, and risks

26.5 No Reliance on External Statements

The Vendor confirms that:

• They have not relied on any verbal or external representations
• Only this Agreement governs the relationship

26.6 Voluntary Participation

The Vendor agrees that:

• They are using the Platform voluntarily
• They are not under any compulsion or coercion

26.7 Entire Agreement

This Agreement:

• Represents the complete understanding between the Vendor and Bourmeg
• Overrides any prior agreements or communications

26.8 Severability

If any provision is found invalid:

• The remaining provisions shall remain in full force and effect

26.9 Governing Law

This Agreement shall be governed by:

• Applicable laws of India

Jurisdiction:

• Relevant courts as determined by Bourmeg’s registered operations

26.10 Final Confirmation

By using the Platform, the Vendor:

• Explicitly agrees to all terms
• Accepts that all decisions of Bourmeg are final and binding

This section ensures that the Agreement is fully enforceable and legally binding upon all Vendors using the Platform.